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FAQ

FAQ's

How much to pay for postage, packing and handling

We use flat postage for all over the world.

1.99 for sending within UK by first class standard. However, for big parcels which are big size or over 750g we will use couriers or royal mail second class. 3.99 for sending to Europe by normal airmail. However for the every heavy parcel, over 1.00kg we may have to charge extra for postage. 7.99 for sending to other countries by normal airmail. Any parcels to abroad which are too heavy may be charged extra. You need contact us for the order as we do not send to every country. We do not take all the responsibility for parcel lost. If any parcels lost we only refund the same amount of money as the compensation from royal mail. For standard or normal airmail, the maximum compensation is 20.00GBP. For international signed for ( need to pay 6.00 extra), the maximum compensation is 50.00GBP. For 250.00GBP compensation you need to pay total 8.50 extra postage. Please check the details at https://www.royalmail.com/retail-compensation-policy-loss. Normally we finish taking order at 2.00pm and we will send the parcels within 48 hours after you pay.if you need parcel urgently do contact us to ask please. Normally we finish taking order at 2.00pm and we will send the parcels within 48 hours after you pay.if you need parcel urgently do contact us to ask please.

The quality of our beads

AA is not very good quality( with pits, chipped or flat bottom and so on).AAA is good quality, normal quality. AAAA is high quality. as most beads are handmade natural stoen so that the size of beads can not be exact the same as what it on title, we allow the size plus or minus 1mm, eg, 6mm, may be from 5-7mm.please check the description carefully.

The photos of our beads

We try to make all the photos of the items as nearest similarity as the actual products.However due to the nature of gemstone beads these photos are slightly different from the actual products.
Some beads may have inclusions or slightly pitted or chipped, some round beads may have flat bottom which photos do not show.
the sizes of some beads may be slightely smaller or bigger than the stated size in title.So if you have any doubt for any items please contact us.
We will be more than happy to give any information.


Returns and replacement

the return address is 7 Wansbeck Road South, Newcastle NE3 3PE
tel:01912847620
email: info@sunnyenterprise.co.uk



Your satisfaction is important to us.


If you are not happy with your order, feel free to return the item/s within 15 days. We will refund the money, not including postage.
We do have responsibility for the products which are damaged.
However the evidence must be proved.we will ask you for the photos of the beads or the parcel, the photo of the order paper (invoice) which we send to you with the beads. so do keep the order paper (invoice) please.

Discount

discount items are on the first page of my shop. choose the one suit you into your basket.please go to shop to see more information. you can contact us at sunny620814@gmail.com
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